WhatsApp Feedback Workflow
For teams that support customers through WhatsApp, Request Mark gives support and founders a link they can share whenever a product ask appears in chat.
When it helps
Why teams use this
Scattered feedback slows small teams down
startups, indie hackers, SaaS teams, and micro-SaaS builders often hear requests across email, support, calls, chat, and founder replies. Request Mark gives that signal a structured place to live.
Internal tools are not public feedback tools
Delivery tools are useful after a decision is made. A feedback board helps users submit, vote, and follow requests before work becomes an internal ticket.
Visible progress builds trust
Statuses and admin updates help users understand whether a request is new, planned, in progress, shipped, or closed.
What this helps you do
After setup
What improves after setup
A clearer intake path
Teams get one page to share when a customer asks for a feature, instead of manually copying notes into a spreadsheet or backlog.
Better prioritization signals
Votes, comments, requester identity, and status history create a more useful demand picture than memory or gut feel.
A faster path to delivery
When a request has enough signal, the team can move it into Linear, Trello, or the delivery system that owns implementation.
How it works
- 1Create a board for the product or customer segment.
- 2Send the public board URL when a feature ask appears.
- 3Let users submit and vote from the board.
- 4Review demand in the founder dashboard.
FAQ
Can WhatsApp customers submit feedback without signing up?+
Yes. A Request Mark board link can include a refId so users can submit feedback without creating an account.